Shipping
UK SHIPPING
We offer UK shipping at a fixed price, providing our domestic customers with a simple and consistent delivery cost, no matter where you are in the country.
INTERNATIONAL SHIPPING
Sylvia Lea proudly ships worldwide. International shipping rates are calculated at checkout based on your location, ensuring fair and accurate pricing for our global customers.
RETURNS
SYLVIA LEA SHIPPING & RETURNS POLICY
At Sylvia Lea, we are committed to providing high-quality products and an enjoyable shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day return policy to ensure your satisfaction.
RETURN ELIGIBITY
- Items can be returned within 30 days of the delivery date.
- Returned items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
- A valid proof of purchase (order confirmation or receipt) is required for all returns.
RETURN PROCESS
To return an item:
1. Contact our customer support team at info@sylvialea.com within 30 days of receiving your order.
2. Our team will provide return instructions, including the address where you can send the item.
3. Pack the item securely in its original packaging, including any accessories or documentation.
Note: Contact us for a return prepaid shipping label.
REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
- If approved, a refund will be processed to your original payment method within 10 business days.
- Original shipping fees are non-refundable, except in cases where the return is due to our error (e.g., incorrect or defective items).
EXCHANGES
We do not offer direct exchanges. If you wish to exchange an item for a different size or colour, please return the original item and place a new order.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact us at info@sylvialea.com immediately. We will arrange for a return or replacement at no additional cost.
LATE OR MISSING REFUNDS
If you haven’t received a refund after 10 business days;
1. Check your bank or credit card statement.
2. Contact your bank or card issuer, as processing times may vary.
3. If you’ve done this and still haven’t received your refund, please contact us at info@sylvialea.com
SHIPPING
We currently offer standard shipping and expedited shipping options. Shipping costs are calculated at checkout based on your location and chosen shipping method.
For any questions or concerns, please contact our customer service team at info@sylvialea.com