Last updated: 18/10/2024

At Sylvia Lea, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect the personal information you provide to us when using our website, purchasing products, or interacting with our services.

INFORMATION WE COLLECT

We may collect and process the following types of personal information:

PERSONAL IDENTIFICATION INFORMATION: Name, email address, phone number, billing and shipping address.

PAYMENT INFORMATION: Payment details such as credit/debit card information, but please note that we do not store full payment details; all transactions are processed securely via third-party payment providers.

ACCOUNT INFORMATION: If you create an account with us, we will collect login credentials (username and password).

ORDER HISTORY AND PREFERENCES: Details of your purchases, product preferences, and other interactions with our website.

TECHNICAL INFORMATION: IP address, browser type, and other details regarding your device and interaction with our website through cookies and similar technologies.

HOW WE USE YOUR INFORMATION:

We use the personal information we collect for the following purposes:

ORDER PROCESSING: To process and deliver your orders, provide order confirmations, and facilitate payment.

CUSTOMER SERVICE: To respond to your inquiries, process returns, and manage your account.

MARKETING COMMUNICATIONS: To send you updates on our latest products, promotions, and brand news, only if you have opted into receiving these communications.

WEBSITE IMPROVMENT: To analyze website performance, user behavior, and improve the overall shopping experience.

LEGAL COMPLIANCE: To comply with legal obligations, including tax and financial regulations.

HOW WE PROTECT YOUR INFORMATION

We take the security of your personal information seriously and implement appropriate technical and organisational measures to safeguard it. This includes secure servers, encryption, and limited access to your data by authorised personnel only. While we strive to protect your information, no method of data transmission or storage is completely secure.

SHARING INFORMATION

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third parties in the following circumstances:

SERVICE PROVIDERS: We work with third-party providers (e.g., payment processors, shipping companies) to fulfill your orders and process transactions.

LEGAL REQUIREMENTS: We may disclose your information if required by law or to protect our legal rights, comply with legal processes, or prevent fraud or harm.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can manage or disable cookies through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website.

YOUR RIGHTS

You have the following rights regarding your personal information:

ACCESS

You can request access to the personal information we hold about you.

CORRECTIONS

You can request corrections to any inaccuracies in your information.

DELETION

You can request that we delete your personal information, subject to legal or contractual obligations.

OPT-OUT

You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

INTERNATIONAL DATA TRANSFERS

If you are located outside the UK, your personal information may be transferred and processed in the UK or other countries where our service providers operate. We ensure that these transfers comply with applicable data protection laws to safeguard your data.

RETENTION OF YOUR DATA

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once your data is no longer needed, it will be securely deleted or anonymised.

CHANGES TO THIS POLICY

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it regularly to stay informed of how we are protecting your information.

CONTACT US

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

EMAIL : INFO@SYLVIALEA.COM